Returns & Refunds

How purchases are made

Touched By Anjail offers work through a small number of independent platforms. Depending on what you have bought, your order may be processed and fulfilled by one of those platforms rather than by the studio directly, and their terms will apply to the transaction alongside this policy.

Whichever route your order took, you are welcome to contact the studio first. We will tell you exactly what is possible, what evidence is needed, and we will help you carry the request through — including dealing with a fulfilment partner on your behalf where that is what the situation requires.

Printed goods

This covers apparel, drinkware, calendars and other items made to order for you.

What can be replaced or refunded

• The item arrived damaged.
• The item is misprinted, misaligned or otherwise defective in manufacture.
• You received the wrong item or the wrong variant.

What cannot

• You changed your mind after ordering.
• You selected the wrong size, colour or design at checkout.
• The item was worn, washed, altered or damaged after delivery.
• Delivery failed because the address supplied was incomplete or incorrect. A replacement can be arranged, but it will be charged again.

How to report it

Contact the studio within 7 days of delivery with your order number and clear photographs showing the problem. In most cases the item does not need to be sent back. Where the claim is accepted you will be offered a replacement or a refund. Reports made after 7 days cannot be accepted.

If your delivery was delayed, or you were away when the parcel arrived, write to us anyway and say so. We would rather hear from you late than not at all.

Works on canvas

Canvas pieces are printed reproductions of original artwork, produced and shipped to order. They are not unique physical originals, and no piece is represented as such.

Orders are typically delivered within seven to ten days. Refunds and replacements for canvas pieces are handled by the studio directly.

What can be replaced or refunded

• The piece arrived damaged in transit.
• The print is defective — streaked, misaligned, torn, or incorrectly stretched.
• You received the wrong piece or the wrong size.

What cannot

• You changed your mind, or the piece did not suit the space.
• Minor variation in colour between a screen and a printed surface. Screens are backlit and no print can match them exactly.
• Damage occurring after delivery, including during hanging or framing.

How to report it

Contact the studio within 3 days of delivery with your order number, clear photographs of the piece, and photographs of the outer packaging if the box was damaged. Please keep the packaging until the matter is resolved. Where the claim is accepted you will be offered a replacement or a refund of the purchase price.

This window is short because a claim must be raised while the piece and its packaging can still be assessed. If your delivery was delayed or you were away when it arrived, write to us anyway and say so — we would rather hear from you late than not at all.

Digital downloads

Digital works are delivered instantly and cannot be returned once access has been granted. All digital sales are final.

That said, you are entitled to receive what you paid for. If a file will not download, arrives corrupted, or is not the file described, contact the studio and we will supply a working copy or, where we cannot, refund you.

The platform hosting a digital sale may operate its own refund process and may exercise its own discretion within its stated window, independently of this policy.

NFTs and blockchain purchases

Purchases recorded on a blockchain are permanent and cannot be reversed by the studio, by the marketplace, or by anyone else. All NFT sales are final. No refunds, cancellations or exchanges are possible.

Please also understand the following before purchasing:

• You are buying a digital collectible. Nothing offered here is an investment, a security, or a promise of future value.
• The studio does not control resale prices, marketplace behaviour, wallet software, gas fees, or the availability of any third-party platform.
• Transactions sent to an incorrect wallet address cannot be recovered.
• Unless expressly stated in writing at the point of sale, purchase does not transfer copyright or commercial rights in the underlying artwork.

Officiant services

A retainer is required to reserve your date. The retainer is non-refundable. Once a date is held, it is declined to everyone else, and that loss cannot be recovered if the booking is later cancelled.

• The remaining balance is due in advance of the ceremony, on the schedule set out in your booking agreement.
• If you cancel, the retainer is retained. Any balance already paid and not yet earned will be returned.
• A change of date may be accommodated once, subject to availability, at no additional retainer. A second change, or a date that cannot be accommodated, is treated as a cancellation.
• If the studio is unable to perform the ceremony for any reason, you will receive a full refund of everything paid, including the retainer, and we will help you find a qualified replacement officiant wherever possible.
• Neither party is liable for failure to perform caused by events genuinely outside their control. In that situation the parties will work in good faith toward a new date or an equitable settlement.

Where your signed booking agreement and this page differ, the booking agreement governs.

Brand and visual services

Design work is commissioned, not purchased off a shelf, and is therefore handled differently from goods.

• A deposit is required before work begins. The deposit is non-refundable, as it reserves studio time that is then unavailable to other clients.
• If a project is cancelled after work has started, the deposit is retained and any work completed beyond it is invoiced at the agreed rate.
• Rights in final deliverables transfer to you on receipt of payment in full. Concepts, drafts and working files that have not been paid for remain the property of the studio and may not be used.
• Dissatisfaction with a creative direction is addressed through the revision rounds agreed at the outset. It is not grounds for a refund of work already delivered.
• If the studio withdraws from a project before completing it, you will be refunded for any work paid for and not delivered.

Where your signed project agreement and this page differ, the project agreement governs.

Changes and cancellations

Made-to-order items move into production quickly. If you need to change or cancel an order, contact the studio immediately. We will stop it if we can, but once production has begun an order cannot be cancelled or altered.

Please check your delivery address carefully at checkout. We cannot amend an address once an item has shipped.

Disputes and chargebacks

If something has gone wrong, please contact the studio before raising a dispute with your bank or card issuer. Almost every problem can be resolved directly, and far more quickly.

A chargeback filed without first contacting us, or filed in circumstances this policy does not cover, will be contested with the evidence available. The studio reserves the right to decline future orders and bookings from any account with an unresolved or fraudulent dispute.

Your legal rights

Nothing in this policy limits or removes any right you have under the consumer protection laws of the State of Georgia or of the United States that cannot lawfully be limited or removed. Where any part of this policy conflicts with such a right, that right prevails and the rest of this policy continues to apply.

Governing law

This policy is governed by the laws of the State of Georgia, United States, without regard to its conflict of law rules. Any dispute arising from it shall be brought in the state or federal courts located in Georgia.

Touched By Anjail sells to customers within the United States.

Changes to this policy

This policy may be updated from time to time. The version in force at the moment you place an order is the version that applies to that order.